Cleaner Finchley Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Finchley provides cleaning and related services to customers within its service area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings given below:

Client means any individual, business, organisation or other entity that requests or receives services from Cleaner Finchley.

Company means Cleaner Finchley, the provider of the cleaning services.

Services means any cleaning or related services supplied by the Company to the Client, whether on a one-off, regular or ad hoc basis.

Premises means the property or location at which the Services are to be provided.

Operative means any cleaner, subcontractor or representative engaged by the Company to deliver the Services.

2. Scope of Services

The Company provides domestic and commercial cleaning services and associated tasks as agreed with the Client at the time of booking. The precise scope of work, including the type of cleaning required, the areas to be serviced, and the frequency of visits, will be confirmed during the booking process. The Company reserves the right to refuse work that falls outside its usual services or that it considers unsafe, unlawful or unsuitable.

3. Booking Process

3.1 Bookings may be requested through the Company’s approved booking channels. The Client must provide accurate and complete information regarding the Premises, access details, required Services, preferred dates and times, and any specific requirements.

3.2 All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company may decline a booking request at its sole discretion.

3.3 The Client is responsible for ensuring that the Premises are accessible at the agreed time. Any delay or inability to access the Premises may result in additional charges or a cancelled visit in accordance with the cancellation provisions set out in these Terms and Conditions.

3.4 For regular or recurring Services, the booking will continue on an ongoing basis at the agreed frequency until cancelled by either party in accordance with these Terms and Conditions.

4. Client Obligations

4.1 The Client must provide a safe environment for the Operatives to carry out the Services. This includes ensuring that the Premises are structurally sound and free from hazards that could cause injury or damage.

4.2 The Client must provide access to electricity, hot and cold running water and adequate lighting during the provision of the Services, unless otherwise agreed in writing.

4.3 The Client is responsible for informing the Company of any special circumstances, fragile items, valuable objects, alarm systems, or particular security arrangements at the Premises. Items of high value should be stored safely away before the start of the Service.

4.4 The Client must ensure that any pets are secured or supervised so as not to pose a risk or obstruction to the Operatives.

5. Prices and Payments

5.1 The price for the Services will be communicated to the Client during the booking process and will be based on the type of cleaning required, the size and condition of the Premises, and the estimated time required.

5.2 The Company reserves the right to adjust prices if the information originally provided by the Client is inaccurate or incomplete, or where the actual condition or size of the Premises differs significantly from the description given at the time of booking.

5.3 Unless otherwise agreed, payment for one-off Services is due on or before the day the Services are provided. For regular or recurring Services, payment terms may be weekly, fortnightly, monthly or as agreed in advance with the Company.

5.4 The Company accepts payment by the methods communicated to the Client at the time of booking. The Client is responsible for ensuring that payment details are valid and that sufficient funds are available.

5.5 If payment is not received by the due date, the Company may suspend or cancel further Services and may charge interest on overdue sums in accordance with applicable UK law, together with any reasonable costs incurred in recovering outstanding amounts.

6. Cancellations and Amendments

6.1 The Client may cancel or reschedule a booking by providing the minimum notice period specified by the Company at the time of booking. Where no different notice period is specified, at least 24 hours notice is required.

6.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to apply a cancellation charge, which may be up to the full amount of the booked Service.

6.3 If the Operatives are unable to gain access to the Premises at the agreed time due to reasons within the Client’s control, this may be treated as a late cancellation and subject to the same charges.

6.4 The Company may cancel or amend a booking if it is unable to provide the Services due to reasons beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruption or safety concerns. In such cases, the Company will offer an alternative appointment where reasonably possible. The Company shall not be liable for any loss or inconvenience resulting from such cancellation, save for refunding any pre-paid amounts for Services not provided.

7. Service Quality and Complaints

7.1 The Company aims to provide Services with reasonable care and skill and to a standard consistent with professional cleaning practice.

7.2 The Client must inspect the work as soon as reasonably practicable after completion of each visit. Any concerns or complaints regarding the quality or scope of the Services must be reported to the Company within 24 hours of the visit, giving clear details of the issue.

7.3 Where a complaint is justified, the Company may at its discretion arrange a re-visit to rectify the issue, offer a partial refund, or provide another appropriate remedy. Any remedy will be proportionate to the nature and extent of the issue reported.

8. Access, Keys and Security

8.1 If the Client provides keys, access codes or security devices, the Company will take reasonable steps to keep them secure and to ensure they are used only for the purpose of delivering the Services.

8.2 The Client is responsible for notifying the Company promptly of any changes to locks, access codes or alarm arrangements that affect entry to the Premises.

8.3 The Company shall not be liable for any loss resulting from the Client’s failure to inform the Company of changes to security arrangements, or for any pre-existing security vulnerabilities at the Premises.

9. Liability and Insurance

9.1 The Company shall maintain appropriate insurance cover in respect of its business activities, including public liability insurance, in accordance with applicable UK requirements.

9.2 The Company will not be liable for normal wear and tear, for pre-existing damage, or for deterioration caused by the age or condition of items or surfaces at the Premises. Certain delicate, antique or poorly maintained materials may be prone to damage even when appropriate cleaning methods are used, and such risk remains with the Client.

9.3 The Client must remove or secure any items of special value, including cash, jewellery, important documents and irreplaceable objects, before the Services are carried out. The Company will not be liable for loss of such items unless clear evidence of wrongdoing by an Operative can be demonstrated.

9.4 The Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services shall, to the maximum extent permitted by law, be limited to the total fees paid by the Client for the specific visit during which the event giving rise to the claim occurred.

9.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.

10. Waste Handling and Environmental Regulations

10.1 The Company complies with applicable UK waste and environmental regulations relevant to its cleaning activities and will take reasonable steps to ensure that waste generated in the course of providing the Services is handled responsibly.

10.2 Unless specifically agreed as part of the booking, the Services do not include the removal of large quantities of waste, hazardous waste, clinical waste, building rubble, electrical items or any materials subject to specialist disposal requirements.

10.3 The Client is responsible for informing the Company of any hazardous materials, including chemicals, sharp objects or biological waste present at the Premises. The Company reserves the right to refuse to handle any waste it considers hazardous, unsafe or outside the scope of standard domestic or commercial cleaning.

10.4 Where the Company agrees to remove ordinary household or office waste, such removal will be carried out in accordance with local waste collection rules and national legislation. The Client remains responsible for any non-compliant or unlawful disposal that results from providing the Company with incorrect, incomplete or misleading information about the nature of the waste.

11. Health and Safety

11.1 The Company is committed to maintaining high standards of health and safety for its Operatives and Clients. Operatives may refuse to work in conditions that they consider unsafe, unsanitary beyond reasonable expectations, or in breach of health and safety requirements.

11.2 The Client must ensure that any cleaning products or equipment provided by the Client for use by the Operatives are safe, suitable and in good working order. The Company shall not be liable for any injury or damage resulting from products or equipment supplied by the Client.

12. Property Damage and Breakages

12.1 While Operatives will take reasonable care when providing the Services, minor accidental breakages and wear may occur. The Client must report any significant damage or breakage believed to have been caused by an Operative within 24 hours of the visit.

12.2 Where appropriate, the Company may repair, replace or offer fair compensation for damage where it is clearly established that the damage was caused by an Operative’s negligence and where such damage is not excluded by these Terms and Conditions. Any remedy provided will take into account depreciation, pre-existing condition, and the original value of the item.

13. Force Majeure

13.1 The Company shall not be in breach of these Terms and Conditions, nor liable for any delay or failure in performance, where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruption, power failure, acts of government, public health incidents or restrictions, or industrial disputes.

14. Data Protection and Privacy

14.1 The Company will process personal data relating to the Client in accordance with applicable UK data protection laws. Information will be used only for the purpose of managing bookings, delivering the Services, handling payments, and dealing with enquiries and complaints.

14.2 The Client is responsible for ensuring that any personal data of third parties provided to the Company has been collected and shared in accordance with applicable data protection requirements.

15. Amendments to These Terms

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, in its business practices, or in the Services offered.

15.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or regulation.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings or arrangements, whether written or oral.