Cleaner Finchley Privacy Policy

This Privacy Policy explains how Cleaner Finchley collects, uses, stores and protects your personal data when you use our cleaning services. It applies to all Cleaner Finchley customers and prospective customers located in our service area, regardless of the specific service package or frequency of visits.

We are committed to processing your personal data fairly, lawfully, and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy also explains your rights in relation to your personal data and how you can exercise them.

1. Data Controller

Cleaner Finchley is the controller of the personal data described in this Privacy Policy. As controller, we determine the purposes and means of processing your personal data. Where we use third parties to process data on our behalf, they act as processors and are bound by contractual obligations to protect your data.

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal data we process about customers, potential customers, and any individuals who contact us or whose details are provided to us in connection with cleaning services in our service area. It covers data collected online, by phone, in person, and via any other communication channels we use.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details, including your name, postal address, billing address, service address, and any other address you provide, as well as contact methods such as your preferred method of contact.

Service and booking information, including details of the services you request, dates and times of appointments, property access instructions, specific cleaning preferences or instructions, and records of completed services.

Payment and billing information, such as records of payments made, invoices issued, and payment status. We do not store full payment card details if you pay by card; these are handled by our chosen payment processor.

Communication records, including emails, messages, notes of telephone calls, and any feedback or complaints you submit to us.

Technical and usage information when you visit our website, such as IP address, device information, pages visited and time spent on the site, to the extent permitted by applicable law and based on your consent where required.

Any other information you voluntarily provide to us in the context of requesting or receiving our services.

4. How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel services, provide feedback, or communicate with us for any reason.

We may also receive personal data indirectly when someone else arranges cleaning services on your behalf and provides us with your details, or when another individual nominates you as the primary contact at a service address.

Technical data may be collected automatically through your use of our website, using technologies such as cookies or similar tools where applicable and lawful.

5. Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. The lawful bases we rely on include:

Performance of a contract: We use your personal data to provide cleaning services you have requested, to manage bookings, and to handle payments. This includes taking steps at your request before entering into a contract, such as issuing quotes.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, maintaining accurate records, responding to general enquiries, and protecting our business against fraud or misuse.

Legal obligations: We may process personal data when required to comply with legal obligations, including accounting, taxation, and record-keeping requirements, or responding to lawful requests from public authorities.

Consent: In some cases, we may rely on your consent, for example, for certain marketing communications or for the use of optional cookies on our website where required by law. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6. Purposes of Processing

We process your personal data for the following main purposes:

To provide and manage cleaning services, including accepting bookings, organising cleaning staff, and delivering services at your property.

To communicate with you about your bookings, appointments, changes to services, and any issues that might affect the provision of services.

To issue invoices, process payments, manage accounts, and maintain financial records for accounting and taxation purposes.

To handle complaints, respond to enquiries, collect feedback, and resolve disputes.

To improve our services, including internal training, service quality monitoring, and service development.

To maintain the security of our systems and to prevent, detect, and investigate fraud or misuse of our services.

To comply with legal and regulatory requirements and to cooperate with law enforcement or regulatory authorities where necessary.

7. Data Sharing and Processors

We may share your personal data with trusted third parties who act as processors and who provide services to us, such as payment processing services, accounting and financial service providers, information technology and system support providers, and professional advisers, including legal and insurance advisers where necessary.

Where we engage processors, they only process your personal data on our documented instructions and are required to implement appropriate technical and organisational measures to protect it. They are not allowed to use your data for their own purposes.

We may also share personal data with couriers or contractors where access arrangements or equipment delivery is necessary for the performance of our services, and with public authorities where required by law or to protect our rights or the rights of others.

We do not sell your personal data to third parties.

8. International Data Transfers

If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your data and to ensure that it receives a level of protection essentially equivalent to that in the United Kingdom.

9. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, maintain records, and meet legal, accounting, or reporting obligations.

In general, we retain key customer records, including contact details, booking history, and invoices, for a period that allows us to respond to queries, manage potential claims, and comply with tax and accounting requirements. After the relevant retention period has expired, we will securely delete or anonymise your personal data, unless we are required by law to retain it for a longer period.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage methods, restricted access to personal data, and staff awareness of data protection responsibilities.

While we take reasonable steps to protect your personal data, no system or transmission is completely secure. You should take care in how you provide personal data, particularly through open communication channels.

11. Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data:

Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You have the right to request correction of inaccurate personal data and completion of incomplete data.

Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes.

Right to withdraw consent: Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective from the date of publication of the updated Privacy Policy. You should review this page periodically to stay informed about how we process your personal data.