Cleaner Finchley Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Finchley provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing access to a property for the purpose of cleaning, the customer agrees to these terms. Please read them carefully before placing any order. These conditions are intended to be fair, clear, and consistent with UK consumer law and other applicable regulations.

In these terms, references to “we”, “us”, and “our” mean the service provider operating as Cleaner Finchley. References to “you” and “your” mean the customer, client, or person requesting the service. These terms apply to all standard cleaning services, one-off cleans, end of tenancy cleans, scheduled visits, and any additional tasks agreed in writing or by message before the service begins. Cleaner Finchley services are provided subject to availability, property access, and the information supplied at the time of booking.

We may update these terms from time to time to reflect changes in law, business practice, pricing structure, or operational needs. The version in force at the time of your booking will normally apply to that booking unless a change is required by law. If any part of these terms is found to be unenforceable, the remaining sections will continue to apply. Nothing in these terms affects your statutory rights under UK law.

Booking process
Bookings may be made through the channels we make available from time to time, and all bookings are subject to confirmation. When you request a service, you must provide accurate details about the property, the service type, access arrangements, parking restrictions if relevant, and any particular areas requiring attention. The quotation or estimate issued by Cleaner Finchley is based on the information given at the time and may change if the actual conditions differ from those described.

Once you accept a quotation and provide the necessary details, your booking will be treated as provisional until confirmed. Confirmation may be given in writing, by electronic message, or by other reasonable means. We may decline or cancel a booking where the requested service falls outside our scope, where access is unsafe or impractical, or where we believe the service cannot be completed to a reasonable standard within the agreed timeframe.

You are responsible for ensuring that the property is accessible at the agreed time. If entry is not possible, if keys are unavailable, or if access instructions are incorrect, we may still charge a call-out fee or the agreed minimum charge. Any special instructions should be supplied before the appointment. Where services are to be carried out in occupied premises, you must ensure that fragile items, valuables, confidential documents, and personal property are secured or removed where appropriate.

Service standards and customer responsibilities
We will carry out the work with reasonable care and skill, using suitable methods and equipment for the agreed service. However, the exact result may depend on the condition, age, material, and prior maintenance of the surfaces being cleaned. Some marks, stains, limescale, odours, ingrained dirt, grease, mould, or damage may not be fully removable even when appropriate cleaning methods are used. Cleaner Finchley cleaning terms do not promise restoration beyond what is reasonably achievable.

You must notify us of any known risks, including asbestos, pest infestations, structural damage, exposed wiring, unstable fixtures, bodily fluids, hazardous substances, or items requiring specialist treatment. We may refuse to clean any area that presents a health and safety risk. If hazardous conditions are discovered during the appointment, we may pause or stop the service and charge for the time spent up to that point. If additional equipment or specialist products are needed, further charges may apply if agreed in advance.

Where a service is arranged on a recurring basis, we will aim to attend on the agreed schedule, but times may be adjusted due to staffing, travel, public holidays, weather, or operational requirements. We may substitute personnel where necessary. Any arrival times given are estimates unless expressly agreed as fixed. While every effort will be made to keep to the appointment time, we cannot guarantee exact arrival or completion times in all cases.

Payments
Unless otherwise agreed, payment is due in full on completion of the service or in advance for certain bookings. We may require a deposit, pre-authorisation, or advance payment to secure an appointment. Prices are usually stated inclusive or exclusive of VAT according to our applicable tax status at the time of invoicing. Any additional services requested on the day, or any extra time required because the property condition differs from the booking description, may be charged separately.

Accepted payment methods will be confirmed at the time of booking or invoicing. If payment is not received when due, we reserve the right to charge interest on overdue sums at the statutory rate permitted under UK law, together with reasonable costs of recovery. We may also suspend further services until outstanding balances are settled. You must ensure that payment details provided are accurate and that sufficient funds or authorisation are available.

Cancellation and rescheduling
You may cancel or reschedule a booking by giving reasonable notice. For one-off appointments, a cancellation made more than 48 hours before the scheduled start time will normally not incur a charge, unless a non-refundable deposit has already been applied. Cancellations made within 48 hours may be charged in part or in full to reflect reserved labour time, travel, and administrative costs. For repeat services, a shorter notice period may apply where communicated in advance.

If you are not present at the time of the appointment, or if access cannot be granted, the booking may be treated as a late cancellation or failed visit. If we need to leave and return because access is delayed, additional charges may apply. We may cancel or rearrange a booking where there is severe weather, illness, staff shortage, transport disruption, or another event beyond our reasonable control. In such circumstances, we will try to offer an alternative date or time.

You may have rights under the Consumer Contracts Regulations 2013 where the service is booked at a distance or off-premises, but those rights may be limited once the service has begun with your express agreement. If you request that work start during the withdrawal period, you may be required to pay for the portion already provided if you later cancel. This does not remove any rights you may have for services not supplied with reasonable care and skill.

Liability
We will take reasonable care when performing cleaning services, but our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable skill and care. We are not responsible for pre-existing damage, hidden defects, wear and tear, or deterioration resulting from the age or condition of the property or its contents. It is your responsibility to tell us about delicate, antique, valuable, or specialist items before work begins.

To the fullest extent permitted by law, we are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or loss arising from a third party’s actions. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where damage is proven to have been caused by our negligence, our liability may be limited to the cost of repair or replacement, taking account of depreciation where appropriate.

Any claim relating to damage, missing items, or unsatisfactory service must be raised within a reasonable time after the issue is discovered and, in any event, as soon as possible. You should provide supporting details, including photographs where practical, to allow the matter to be assessed fairly. We may inspect the area or item concerned before accepting responsibility. Failure to allow a reasonable opportunity to investigate may affect any claim. Cleaner Finchley terms and conditions apply alongside your legal rights and do not replace them.

Waste regulations
Any waste removed during the service will be handled in accordance with applicable UK waste laws and environmental rules. We will not remove controlled waste, hazardous waste, clinical waste, sharp objects, chemicals, solvents, asbestos, or any item that requires a specialist licence or disposal method unless this has been explicitly agreed and can lawfully be undertaken. The customer must disclose any waste or materials requiring special handling before the booking is confirmed.

Where waste removal is part of the agreed service, you confirm that any items presented for disposal are yours to dispose of, or that you have lawful authority to arrange disposal on the owner’s behalf. You must not ask us to handle items that are illegal to transport, store, or dispose of. We may refuse to remove any item that we reasonably believe is unsafe, prohibited, contaminated, or beyond the scope of the service. Additional charges may apply where disposal costs, labour, or licensing requirements increase the cost of the work.

We expect all work to be carried out in a lawful and respectful manner. You must not require us to breach environmental, health and safety, or employment laws. If any request would place us in breach of waste or disposal rules, we may decline that part of the service and continue with the remaining lawful tasks where reasonably possible. The customer will remain responsible for any fines, penalties, or losses arising from inaccurate information supplied about waste or materials.

Complaints, service issues, and variation of terms
If you are unhappy with any aspect of the service, you should notify us promptly so that we may review the matter. We may offer a correction, partial refund, or other remedy where appropriate and where the issue is verified. Any attempt to withhold payment without a valid basis may be treated as a breach of contract. We may vary the scope of work only by mutual agreement, and any changes should be confirmed in writing or in another durable form.

We reserve the right to refuse service to any person whose conduct is abusive, discriminatory, threatening, unsafe, or otherwise inappropriate. We may terminate a booking immediately if the environment becomes unsafe or if you materially breach these terms. In such cases, you may still be charged for work completed and reasonable expenses incurred. Our staff must be treated with respect at all times, and you must ensure that pets are secured if necessary and that the premises are reasonably safe for cleaning.

Force majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. This includes, without limitation, extreme weather, fire, flood, accident, transport disruption, industrial action, public health restrictions, equipment failure, or sudden illness. If a force majeure event prevents performance, we will use reasonable efforts to rearrange the service or issue an appropriate refund where required by law.

Governing law
These terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If you engage Cleaner Finchley cleaning services, you acknowledge that these terms form the basis of the agreement between us and should be read together with any written quotation or booking confirmation.

For clarity, headings are included for convenience only and do not affect interpretation. Any waiver of a breach of these terms shall not be deemed a waiver of any subsequent breach. No third party has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. If any part of these terms is invalid or unenforceable, it shall be severed to the extent necessary, and the rest shall remain in full force.

By booking, you confirm that you have authority to agree to these terms on behalf of the property owner or occupier where relevant, and that all information supplied is accurate and complete. Continued use of our services after any update to these terms will be treated as acceptance of the revised version for future bookings. These terms are designed to create a clear and reliable framework for Cleaner Finchley and its customers, supporting lawful, professional, and well-managed service delivery.